CraftCX helpdesk integrations
Connect CraftCX with Front, Gorgias, HubSpot, or Intercom to monitor AI conversation quality, review support performance, and spot recurring customer issues.
Supported AI agents include Intercom Fin, HubSpot Customer Agent, Gorgias AI, Front Autopilot, Autopilot Resolve, Front Chatbot, and Parahelp. Connect the helpdesk that contains their conversations.
Helpdesk integrations
Monitor AI support quality across your helpdesk.
Use CraftCX for quality assurance and performance monitoring across AI conversations, alongside the support tools your team already uses.
Front
Run quality assurance (QA) on AI-led Front conversations and monitor accuracy, customer effort, and handoffs over time.
Intercom
Monitor Intercom Fin AI Agent quality with scores for accuracy, customer effort, and handoffs.
HubSpot
Monitor HubSpot Customer Agent quality and performance with scores for accuracy, customer effort, and handoffs.
Gorgias
Monitor Gorgias AI Agent conversation quality, including answer accuracy, customer effort, and handoffs.
Do you use another helpdesk?
Let us know! We're always expanding our integrations, and would love to support your favorite helpdesk. Reach out, and let us know what you'd like to see supported.