Does CraftCX replace our helpdesk or AI agent?
No. CraftCX connects to the tools you already use to help you understand support quality and customer needs.
See integrationsAbout CraftCX
CraftCX helps teams understand their AI support and what their customers need. It reviews support conversations to measure quality, find recurring issues, uncover insights, and show where to improve.
Why we built CraftCX
Support conversations tell you more than how many tickets were closed. They show where customers get stuck, what they ask for, and whether they get the help they need.
We built CraftCX to make that information useful. It works alongside your helpdesk and AI agents, connecting quality scores and recurring issues to the conversations behind them. Your team can see what happened and decide what to improve.
The company
CraftCX was founded by lifelong support professionals Jason Dugdale and Kenji Hayward. Jason worked in support engineering and support operations at Front. Kenji spent eight years building and leading the support team at Front, and now leads the support team at Perplexity. That experience shaped CraftCX: a way to understand customer needs and improve the support they receive.
| Product | CraftCX, AI observability and intelligence tooling for support teams |
|---|---|
| Company | CraftCX LLC, California, USA. Founded 2025 |
| Built for | Support, product, and AI teams |
| Stage | Early access, open sign-up |
| Works with | Front, HubSpot, Intercom, and Gorgias helpdesks, plus any custom sources via API. Connect to any AI agents such as Claude, Codex, and Perplexity Computer via MCP |
Find us on LinkedIn and X, or email support@craftcx.com.
Frequently asked questions
How much does CraftCX cost?
Start with a free trial, then pay $0.05 per monitored conversation. There is no monthly minimum or commitment.
See pricingHow do we get started?
Create an account and connect your helpdesk, or send conversations through the API. Invite your team to review the results together.
Read the quickstart