Get your AXIS score
Watch a demo of the AXIS score in action - Paste a support ticket transcript or screenshot of a ticket, and get your AXIS score instantly.
What your AXIS score tells you
AXIS looks at how effectively AI resolves support conversations, how easy the experience feels for the customer, and how smoothly a human steps in when needed. Each run mirrors how we evaluate teams inside CraftCX so you can benchmark without creating a full account.
Resolution Accuracy
Did AI actually solve the customer problem? Use this to audit prompt quality and escalation triggers.
Interaction Effort
How natural and efficient was the conversation for the customer? Check for redundant steps, confusing flows, or repeated questions.
Handoff Smoothness
When humans pick up the thread, do they have the right context? Spot process gaps that create churn.
Turn your score into coaching
Save the breakdown, share it with your team, and spin up a workflow to fix what the score surfaces. Inside CraftCX you can compare trends, and create playbooks from high-scoring conversations.
- 1. Track improvements. Re-run the same conversation after changes to see if the score moves.
- 2. Coach with evidence. Use the generated explanations to coach agents or update your AI prompts.
- 3. Integrate with CraftCX. Import these findings into your Workspace when you’re ready for deeper analytics.
