Get your AXIS score

Paste a support transcript or upload a ticket screenshot. See how AXIS evaluates the customer experience in seconds.

Interactive demo

Score a real support conversation.

This demo uses the same quality dimensions CraftCX monitors across AI-supported conversations.

Your score

AXIS evaluates whether AI resolves the request, keeps effort low, and hands the conversation to a person smoothly when needed.

See whether AI solved the customer problem and identify weak prompts or escalation triggers.

Find redundant steps, confusing flows, and repeated questions that make customers work harder.

Check whether human agents receive enough context to continue the conversation without making customers repeat themselves.

Track quality trends, review evidence, and find the conversations that need attention across your support operation.