Logo

CraftCX

CraftCX +

Gorgias Logo

Improve Every Automated Interaction

Integrate AXIS with Gorgias to measure, analyze, and enhance your AI-driven support conversations.

Gorgias AI

Why Integrate AXIS with Gorgias?

Combine Gorgias' helpdesk with AXIS analytics for a complete picture of support quality.

Quality Metrics

View AXIS scores alongside tickets to gauge AI accuracy.

Identify Improvements

Use component scores to target areas for training.

Automated Scoring

Let AXIS automatically evaluate conversations from Gorgias.

Customer Insights

Surface trends to refine your automation strategy.

Use AXIS to improve your Gorgias AI support

Enhance Bot Replies

Track how well your Gorgias bots resolve issues.

Smooth Handoffs

Ensure transitions from bots to agents happen at the right time.

Lower Effort

Spot friction points and streamline resolutions.

Delight Customers

Deliver quality experiences that keep shoppers happy.

Preview of transcript interface

How It Works

Connecting Gorgias with AXIS takes minutes.

1

Connect Your Gorgias Account

Authorize CraftCX to access ticket data.

2

AXIS Scores Conversations

AXIS processes AI-led conversations automatically.

3

Review Insights

See detailed scores and improve your automation.

Preview of tickets interface

Ready to Enhance Your Gorgias Support with AXIS?

Start measuring and improving your AI conversations today.