CraftCX + Gorgias

Quality Monitoring for Gorgias AI Agent Conversations

Connect CraftCX with Gorgias to score AI-led conversations for accuracy, customer effort, and handoff quality.

Gorgias integration

AI Support Quality Assurance in Gorgias

Review AXIS quality scores and customer signals alongside your Gorgias conversations.

Review AXIS scores for accuracy, customer effort, and handoff quality alongside Gorgias tickets.

Use component scores to target areas for training.

Use AXIS for automated quality assurance on AI-led Gorgias conversations.

Spot recurring customer issues in AI support conversations and prioritize improvements.

How it works

Connecting Gorgias with CraftCX takes minutes.

Authorize CraftCX to access ticket data.

AXIS processes AI-led conversations automatically.

See detailed scores and improve your automation.

Outcomes

Track how well your Gorgias bots resolve issues.

Ensure transitions from bots to agents happen at the right time.

Spot friction points and streamline resolutions.

Deliver quality experiences that keep shoppers happy.

Connect CraftCX with Gorgias to understand what happens in every AI-handled conversation.