CraftCX + Gorgias

Improve Every Automated Interaction

Integrate AXIS with Gorgias to measure, analyze, and enhance your AI-driven support conversations.

Gorgias integration

Why Integrate CraftCX with Gorgias?

Combine Gorgias' helpdesk with AXIS analytics for a complete picture of support quality.

View AXIS scores alongside tickets to gauge AI accuracy.

Use component scores to target areas for training.

Let AXIS automatically evaluate conversations from Gorgias.

Surface trends to refine your automation strategy.

How it works

Connecting Gorgias with CraftCX takes minutes.

Authorize CraftCX to access ticket data.

AXIS processes AI-led conversations automatically.

See detailed scores and improve your automation.

Outcomes

Track how well your Gorgias bots resolve issues.

Ensure transitions from bots to agents happen at the right time.

Spot friction points and streamline resolutions.

Deliver quality experiences that keep shoppers happy.

Start measuring and improving your AI conversations today.