AI Conversation Quality Scores
Review AXIS scores for Front conversations to understand the effectiveness of AI responses.
CraftCX + Front
Monitor AI Support Quality in Front
Review the customer experience delivered by Front Autopilot, Autopilot Resolve, and Chatbot. CraftCX connects quality scores, policy findings, and recurring customer issues to source conversations.
Front integration
AI Support Quality Monitoring for Front
Review AXIS scores across accuracy, customer effort, and handoffs to see how AI-led support performs over time.
Targeted Improvements
Use detailed AXIS component scores (Resolution Accuracy, Interaction Effort, Handoff Smoothness) to pinpoint areas of opportunity for AI improvements.
Efficient Quality Assurance
Automate quality scoring for AI-led Front conversations and focus review on the patterns that need attention.
Data-Driven Improvements
Use AXIS evidence to improve AI answers, reduce customer effort, and make human handoffs smoother.
How it works
How It Works
Connecting CraftCX with Front is designed to be seamless.
01
Connect Your Front Account
Securely authorize CraftCX to access your Front conversation data via API.
02
Set Up Scoring Criteria
Configure a simple Front rule to send conversations to AXIS for scoring.
03
Receive Actionable Insights
Access AXIS scores and detailed analytics within the CraftCX platform to guide improvements.
Outcomes
Monitor Front AI Support Performance
Boost AI Performance
Continuously monitor and improve the quality of your AI's customer interactions in Front.
Enhance Customer Experience
Identify and address communication pain points to ensure smoother customer journeys.
Optimize AI Workflows
Ensure consistency and quality across all AI-led communication managed in Front.
Increase Customer Satisfaction
Deliver consistently high-quality interactions that build trust and retain customers.
Ready to improve Front AI support quality?
Connect CraftCX with Front to understand what happens in every AI-handled conversation.