CraftCX + Front

Understand Every AI-Handled Conversation in Front

Connect CraftCX with Front to find wrong answers, extra work, and mishandled handoffs in AI support conversations.

Front integration

Why Integrate CraftCX with Front?

Combine Front's collaborative inbox with AXIS's advanced analytics to gain comprehensive understanding of your communication quality.

Get AXIS scores for Front conversations to understand the effectiveness of your AI's responses.

Leverage detailed AXIS component scores (Accuracy, Effort, Handoff) to pinpoint areas of opportunity for AI improvements.

Automate the scoring of Front interactions, reducing manual review time and enabling faster QA cycles.

Use AXIS data to refine your Front Chat AI bot flows, create useful deflections, and ultimately boost customer satisfaction.

How it works

Connecting CraftCX with Front is designed to be seamless.

Securely authorize CraftCX to access your Front conversation data via API.

Configure a simple Front rule to send conversations to AXIS for scoring.

Access AXIS scores and detailed analytics within the CraftCX platform to guide improvements.

Outcomes

Continuously monitor and improve the quality of your AI's customer interactions in Front.

Identify and address communication pain points to ensure smoother customer journeys.

Ensure consistency and quality across all AI-led communication managed in Front.

Deliver consistently high-quality interactions that build trust and retain customers.

Connect CraftCX with Front to understand what happens in every AI-handled conversation.