Integrate AXIS with Front to measure, analyze, and improve the quality of your team's customer communication. Get a clear view of your team's performance and identify areas for coaching and improvement.
Combine Front's collaborative inbox with AXIS's advanced analytics to gain comprehensive understanding of your communication quality.
Get AXIS scores for Front conversations to understand the effectiveness of your AI's responses.
Leverage detailed AXIS component scores (Accuracy, Effort, Handoff) to pinpoint areas of opportunity for AI improvements.
Automate the scoring of Front interactions, reducing manual review time and enabling faster QA cycles.
Use AXIS data to refine your Front Chat AI bot flows, create useful deflections, and ultimately boost customer satisfaction.
Continuously monitor and improve the quality of your AI's customer interactions in Front.
Identify and address communication pain points to ensure smoother customer journeys.
Ensure consistency and quality across all AI-led communication managed in Front.
Deliver consistently high-quality interactions that build trust and retain customers.
Integrating AXIS with Front is designed to be seamless.
Securely authorize CraftCX to access your Front conversation data via API.
Configure a simple Front rule to send conversations to AXIS for scoring.
Access AXIS scores and detailed analytics within the CraftCX platform to guide improvements.
Start leveraging AI-driven analytics to understand and improve your customer interactions on Front. Sign up for CraftCX today or contact us for a personalized demo.
