CraftCX MCP

Plug CraftCX support intelligence into the coding agents you already use. Ask about conversations, findings, customer signals, and AXIS trends in Cursor, Claude, Codex, and other MCP clients.

https://mcp.craftcx.com/mcp

Setup guide

agent — craftcx

MCP connected

›

Show me what customers are saying about shipping delays. Focus on anything that has changed recently.

◆

Calling CraftCX

search_signal_groups { query: "shipping delays", type: "complaint" }

✓

Found 4 signal groups across 37 conversations

●

Shipping-delay complaints are up, led by customers receiving delivery estimates that move after checkout.

Late delivery estimates
18 conversations · increasing

Missing tracking updates
9 conversations · stable

The first issue changed most in the last 7 days. Want me to open it and summarize the supporting conversations?

Support intelligence where you already work

Bring the same CraftCX evidence your team reviews in the dashboard into the agent session that is already helping you ship.

Search support data

Conversations, findings, and signals

Pull organization-scoped evidence into an agent session without leaving Cursor or Claude.

Spot trends faster

AXIS scores and recurring issues

Ask for performance summaries or recurring customer issues and get answers with evidence attached.

Fit your toolchain

Remote MCP over OAuth

Connect once, then use CraftCX tools from Cursor, Claude, Codex, VS Code, and more.

Installation

Add the CraftCX MCP server to your client, then complete OAuth to approve organization access.

Click Install in Cursor, then confirm the prompt.
Install in Cursor
Or paste the config below into Settings → MCP if you prefer manual setup.
Complete the OAuth flow the first time you use a CraftCX tool.

json

{
  "mcpServers": {
    "craftcx": {
      "url": "https://mcp.craftcx.com/mcp"
    }
  }
}

Need Claude Desktop, stdio bridges, or troubleshooting? Read the full setup guide.

Example questions

Once connected, ask your assistant to read CraftCX data for your organization.

Find what needs attention

"What are the open high-priority findings in CraftCX right now?"

Investigate a quality dip

"Search CraftCX for low AXIS score conversations about refunds this month."

Summarize performance

"Analyze CraftCX support performance for the last 30 days."

Trace a recurring issue

"Show recent CraftCX customer signal groups related to shipping delays."

Connect your Agent to CraftCX

Give your agent the context it needs to help you improve your Support Operations.

https://mcp.craftcx.com/mcp

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