Unified View of Quality
Review AXIS scores and source conversations in CraftCX alongside your Intercom Fin analytics.
CraftCX + Intercom
Monitor AI Support Quality Alongside Intercom Fin
Connect CraftCX with Intercom to score Fin AI Agent conversations for answer accuracy, customer effort, and handoff quality.
Intercom integration
AI Conversation Quality Monitoring with Fin
Use AXIS scores to review response accuracy, customer effort, and handoff quality across Intercom Fin conversations.
Actionable Insights
Use detailed AXIS component scores (Resolution Accuracy, Interaction Effort, Handoff Smoothness) to pinpoint exactly where your Intercom bots need tuning.
Streamlined Workflows
Automate quality scoring for Intercom Fin conversations and review how support quality changes over time.
Data-Driven Optimization
Use AXIS evidence to improve AI answers, reduce customer effort, and make human handoffs smoother.
How it works
How It Works
Connecting CraftCX with Intercom is simple and straightforward.
01
Connect Your Intercom Account
Securely authorize CraftCX to connect with your Intercom conversation data.
02
AXIS Watches for AI-led Conversations
AXIS will automatically score every AI-led conversation that comes through Intercom.
03
View Insights
Access AXIS scores and detailed analytics within the CraftCX platform.
Outcomes
Use AXIS to improve your Intercom AI support
Elevate AI Performance
Continuously monitor and improve the effectiveness of your Intercom AI chatbots.
Reduce Customer Effort
Identify and eliminate friction points in your automated support conversations.
Optimize Agent Handoffs
Ensure seamless transitions from bots to human agents when necessary.
Increase CSAT
Deliver higher quality support interactions that lead to happier customers.
Ready to improve Intercom AI support quality?
Connect CraftCX with Intercom to understand what happens in every AI-handled conversation.