Seamlessly integrate AXIS with Intercom to measure, analyze, and enhance the quality of your automated customer support. Get a clear view of your AI's performance and identify areas for improvement.
Combine the power of Intercom's conversational platform with AXIS's advanced AI analytics to gain comprehensive understanding of your support quality.
Get AXIS scores directly within your Intercom workspace for a complete picture of every AI interaction's effectiveness.
Leverage detailed AXIS component scores (Accuracy, Effort, Handoff) to pinpoint exactly where your Intercom bots need tuning.
Automatically score Intercom conversations, reducing manual review time and enabling faster quality assurance cycles.
Use AXIS data to refine your Intercom bot flows, create useful deflections, and ultimately boost customer satisfaction.
Continuously monitor and improve the effectiveness of your Intercom AI chatbots.
Identify and eliminate friction points in your automated support conversations.
Ensure seamless transitions from bots to human agents when necessary.
Deliver higher quality support interactions that lead to happier customers.
Integrating AXIS with Intercom is simple and straightforward.
Securely authorize CraftCX to connect with your Intercom conversation data.
AXIS will automatically score every AI-led conversation that comes through Intercom.
Access AXIS scores and detailed analytics within the CraftCX platform.
Start leveraging the power of AI-driven analytics to understand and improve your customer interactions on Intercom. Sign up for CraftCX today or contact us for a demo.
