Unified View of Quality
Get AXIS scores directly within your Intercom workspace for a complete picture of every AI interaction's effectiveness.
CraftCX + Intercom
Monitor AI Support Quality Alongside Fin
Connect CraftCX with Intercom to find wrong answers, extra work, and mishandled handoffs in AI support conversations.
Intercom integration
Why Integrate CraftCX with Intercom?
Combine the power of Intercom's conversational platform with AXIS's advanced AI analytics to gain comprehensive understanding of your support quality.
Actionable Insights
Leverage detailed AXIS component scores (Accuracy, Effort, Handoff) to pinpoint exactly where your Intercom bots need tuning.
Streamlined Workflows
Automatically score Intercom conversations, reducing manual review time and enabling faster quality assurance cycles.
Data-Driven Optimization
Use AXIS data to refine your Intercom bot flows, create useful deflections, and ultimately boost customer satisfaction.
How it works
How It Works
Connecting CraftCX with Intercom is simple and straightforward.
01
Connect Your Intercom Account
Securely authorize CraftCX to connect with your Intercom conversation data.
02
AXIS Watches for AI-led Conversations
AXIS will automatically score every AI-led conversation that comes through Intercom.
03
View Insights
Access AXIS scores and detailed analytics within the CraftCX platform.
Outcomes
Use AXIS to improve your Intercom AI support
Elevate AI Performance
Continuously monitor and improve the effectiveness of your Intercom AI chatbots.
Reduce Customer Effort
Identify and eliminate friction points in your automated support conversations.
Optimize Agent Handoffs
Ensure seamless transitions from bots to human agents when necessary.
Increase CSAT
Deliver higher quality support interactions that lead to happier customers.
Ready to improve Intercom AI support quality?
Connect CraftCX with Intercom to understand what happens in every AI-handled conversation.