Support Quality
Find conversations where AI gives the wrong answer, creates extra work, or mishandles a handoff.
Understand every conversation handled by your AI support agent.
CraftCX monitors AI support quality, finds recurring customer issues, and connects every finding to the source conversations, so your team knows what happened and what to improve next.
Support intelligence and observability
Run AI support with the full picture
Know where AI helps customers, where it lets them down, and what their conversations reveal about your product.
Customer Intelligence
Bring recurring customer frustrations into focus so support and product know which problems need attention first.
Make decisions with confidence
Give each team the customer context behind an issue so they can agree on the right response.
Prove support is improving
Track support quality and customer problems over time to see whether changes make a meaningful difference.
Works with your existing helpdesk and AI agent
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Make every support conversation count
Turn the conversations your team already handles into clear priorities for better support, a better product, and happier customers.
Evidence built in
Every finding stays connected to the customer conversations that support it.
Customer signals
Related observations become clear recurring themes instead of isolated anecdotes.
Patterns over time
Quality and customer problems stay visible across the tools your team already uses.
Questions about CraftCX
How CraftCX turns AI-handled support into evidence your team can use.
CraftCX is the observability and intelligence layer for AI-powered customer support. It evaluates support quality, detects recurring customer problems and needs, and keeps the source conversations attached as evidence.
CraftCX analyzes support conversations for meaningful observations such as potential bugs, feature requests, documentation gaps, usability issues, and billing problems. Related observations are grouped into specific recurring themes.
AXIS is CraftCX's AI Experience Impact Score. It evaluates each AI-led support interaction from 1–5 using resolution accuracy, interaction effort, and handoff smoothness.
Yes. Scores include their reasoning, and customer-signal groups link back to the supporting conversations so your team can review the customer's language and surrounding context.
No. CraftCX connects to the support tools you already use and adds a consistent intelligence and observability layer across those conversations.
Support runs on AI. Confidence runs on CraftCX.
See what customers experience, what needs attention, and whether your improvements are working.