# Usage-based pricing that scales with you

Pay only for what you use. Start with 250 free monitored conversations and no credit card.

## One simple rate for every conversation you monitor.

Start free, then pay only for the conversations CraftCX monitors. No commitment or monthly minimum.

A monitored conversation is an eligible AI-handled support conversation from your connected helpdesk or API. It counts once when monitoring starts. New messages, additional AI agents, and repeat analysis use no extra units. Each conversation includes both modules.

### Monitor support as you grow

See support quality, policy findings, and customer signals across the conversations you choose to monitor.

What is included

-   First 250 monitored conversations free
-   Support Quality
-   Support Intelligence
-   Real-time conversation monitoring
-   CraftCX API access
-   CraftCX MCP server (read-only)
-   Unlimited users
-   No monthly minimum

Usage-based pricing

$0.05 per conversation

[Start free](https://app.craftcx.com/sign-up)

Your first 250 monitored conversations are free. No credit card required.

## Pricing questions

### What counts as a monitored conversation?

A monitored conversation is an eligible AI-handled support conversation from your connected helpdesk or API. It counts once when monitoring starts. New messages, additional AI agents, and repeat analysis use no extra units. Each newly monitored conversation costs $0.05 after the free trial.

### Does the rate cover every module?

Yes. $0.05 per monitored conversation includes Support Quality and Support Intelligence. API and read-only MCP access are included.

### How does the free trial work?

Your free trial includes the first 250 monitored conversations, with no credit card required. After the trial, we bill at $0.05 per monitored conversation, so 1,000 conversations cost $50. There is no monthly minimum or commitment.

## Monitoring more conversations?

Talk with us about volume discounts and pricing that fits your support operation.

[Talk to us about volume discounts](/contact)

## Start free. Pay only for what you use.

Priced for your volume. Monitor and improve support from $0.05 per conversation. For higher volume, talk with us about a custom plan.

[Get in touch](/contact)

[Start free](https://app.craftcx.com/sign-up)