# CraftCX MCP

Connect CraftCX support intelligence to the coding agents you already use. Ask about conversations, findings, customer signals, and AXIS trends in Cursor, Claude, Codex, and other MCP clients.

CX

agent - craftcx

MCP connected

›

Show me what customers are saying about shipping delays. Focus on anything that has changed recently.

◆

Calling CraftCX

search\_signal\_groups { query: "shipping delays", type: "complaint" }

✓

Found 4 signal groups across 37 conversations

●

Shipping-delay complaints are up, led by customers receiving delivery estimates that move after checkout.

Late delivery estimates  
18 conversations · increasing

Missing tracking updates  
9 conversations · stable

The first issue changed most in the last 7 days. Want me to open it and summarize the supporting conversations?

`https://mcp.craftcx.com/mcp`

[Setup guide](https://help.craftcx.com/ai/mcp)

## Support intelligence where you already work

Bring the same CraftCX evidence your team reviews in the dashboard into the agent session that is already helping you ship.

### Search support data

Conversations, findings, and signals

Pull evidence from your organization into an agent session in Cursor or Claude.

### Spot trends faster

AXIS scores and recurring issues

Ask for performance summaries or recurring customer issues and get answers with evidence attached.

### Fit your toolchain

CraftCX in your agent session

Connect once, then use CraftCX tools from Cursor, Claude, Codex, VS Code, and more.

Installation

## Connect the client you already use

Add the CraftCX MCP server to your client to start asking about your support data.

CursorClaude CodeCodexOpenCodeVS Code

1.  Click Install in Cursor, then confirm the prompt.
    
    [Install in Cursor](https://cursor.com/install-mcp?name=craftcx&config=eyJ1cmwiOiJodHRwczovL21jcC5jcmFmdGN4LmNvbS9tY3AifQ==)
    
2.  Or paste the config below into **Settings → MCP** if you prefer manual setup.
3.  Complete the OAuth flow the first time you use a CraftCX tool.
4.  json
    
    Copy snippet
    
    ```
    {
      "mcpServers": {
        "craftcx": {
          "url": "https://mcp.craftcx.com/mcp"
        }
      }
    }
    ```
    

Need Claude Desktop, stdio bridges, or troubleshooting? [Read the full setup guide](https://help.craftcx.com/ai/mcp).

## Read-only support intelligence

Search conversations, review findings, explore customer signals, and analyze support performance for your organization.

| Support data | Available tools |
| --- | --- |
| Conversations | search_tickets, get_ticket |
| Findings | search_findings, get_finding, analyze_findings |
| Signals | search_signals, search_signal_groups, get_signal_group, investigate_issue |
| Support performance | analyze_support_performance |

Read the [setup guide](https://help.craftcx.com/ai/mcp) for all clients.

## Example questions

Once connected, ask your assistant to read CraftCX data for your organization.

### Find what needs attention

“What are the open high-priority findings in CraftCX right now?”

### Investigate a quality dip

“Search CraftCX for low AXIS score conversations about refunds this month.”

### Summarize performance

“Analyze CraftCX support performance for the last 30 days.”

### Trace a recurring issue

“Show recent CraftCX customer signal groups related to shipping delays.”

## Connect your Agent to CraftCX

Give your agent the context it needs to help you improve your Support Operations.

[Talk to us](/contact)

[View MCP docs](https://help.craftcx.com/ai/mcp)