# CraftCX + Intercom

Monitor AI Support Quality Alongside Intercom Fin

Connect CraftCX with Intercom to score Fin AI Agent conversations for answer accuracy, customer effort, and handoff quality.

[Read the Intercom integration docs](https://help.craftcx.com/integrations/intercom)

[Talk to us](/contact)

[Start free](https://app.craftcx.com/sign-up)

![CraftCX conversation analysis with sample data](/_vercel/image?url=%2Fapp%2F2025-07-transcript-light.webp&w=1080&q=75)

Intercom integration

## AI Conversation Quality Monitoring with Fin

Use AXIS scores to review response accuracy, customer effort, and handoff quality across Intercom Fin conversations.

### Unified View of Quality

Review AXIS scores and source conversations in CraftCX alongside your Intercom Fin analytics.

### Actionable Insights

Use detailed AXIS component scores (Resolution Accuracy, Interaction Effort, Handoff Smoothness) to pinpoint exactly where your Intercom bots need tuning.

### Streamlined Workflows

Automate quality scoring for Intercom Fin conversations and review how support quality changes over time.

### Data-Driven Optimization

Use AXIS evidence to improve AI answers, reduce customer effort, and make human handoffs smoother.

How it works

## How It Works

Connecting CraftCX with Intercom is simple and straightforward.

01

### Connect Your Intercom Account

Securely authorize CraftCX to connect with your Intercom conversation data.

02

### AXIS Watches for AI-led Conversations

AXIS will automatically score every AI-led conversation that comes through Intercom.

03

### View Insights

Access AXIS scores and detailed analytics within the CraftCX platform.

Outcomes

## Use AXIS to improve your Intercom AI support

### Elevate AI Performance

Continuously monitor and improve the effectiveness of your Intercom AI chatbots.

### Reduce Customer Effort

Identify and eliminate friction points in your automated support conversations.

### Optimize Agent Handoffs

Ensure seamless transitions from bots to human agents when necessary.

### Increase CSAT

Deliver higher quality support interactions that lead to happier customers.

## Ready to improve Intercom AI support quality?

Connect CraftCX with Intercom to understand what happens in every AI-handled conversation.

[Talk to us](/contact)

[Start free](https://app.craftcx.com/sign-up)