# CraftCX + Gorgias

Quality Monitoring for Gorgias AI Agent Conversations

Connect CraftCX with Gorgias to score AI-led conversations for accuracy, customer effort, and handoff quality.

[Read the Gorgias integration docs](https://help.craftcx.com/integrations/gorgias)

[Talk to us](/contact)

[Start free](https://app.craftcx.com/sign-up)

![CraftCX conversation analysis with sample data](/_vercel/image?url=%2Fapp%2F2025-07-transcript-light.webp&w=1080&q=75)

Gorgias integration

## AI Support Quality Assurance in Gorgias

Review AXIS quality scores and customer signals alongside your Gorgias conversations.

### AI Conversation Quality Scores

Review AXIS scores for accuracy, customer effort, and handoff quality alongside Gorgias tickets.

### Identify Improvements

Use component scores to target areas for training.

### Automated Scoring

Use AXIS for automated quality assurance on AI-led Gorgias conversations.

### Customer Insights

Spot recurring customer issues in AI support conversations and prioritize improvements.

How it works

## How It Works

Connecting Gorgias with CraftCX takes minutes.

01

### Connect Your Gorgias Account

Authorize CraftCX to access ticket data.

02

### AXIS Scores Conversations

AXIS processes AI-led conversations automatically.

03

### Review Insights

See detailed scores and improve your automation.

Outcomes

## Monitor Gorgias AI Agent Performance

### Enhance Bot Replies

Track how well your Gorgias bots resolve issues.

### Smooth Handoffs

Ensure transitions from bots to agents happen at the right time.

### Lower Effort

Spot friction points and streamline resolutions.

### Delight Customers

Deliver quality experiences that keep shoppers happy.

## Ready to improve Gorgias AI support quality?

Connect CraftCX with Gorgias to understand what happens in every AI-handled conversation.

[Talk to us](/contact)

[Start free](https://app.craftcx.com/sign-up)