# Understand every conversation handled by your AI support agent.

CraftCX monitors AI support quality, finds recurring customer issues, and connects every finding to the source conversations, so your team knows what happened and what to improve next.

[Start free](https://app.craftcx.com/sign-up)

[Talk to us](/contact)

Support intelligence for AI-powered customer support

## Run AI support with the full picture

Know where AI helps customers, where it lets them down, and what their conversations reveal about your product.

### [Support Quality](/support-quality)

Find wrong answers, unnecessary steps, and failed handoffs so you know where customers need better support.

### [Support Intelligence](/support-intelligence)

See which customer problems keep coming up, so support and product can agree on what to fix first.

### [Policy Monitoring](/policy-monitoring)

Check AI responses against your support policies and review the evidence behind each finding.

### Prove support is improving

Compare support quality before and after a change to see whether customers get better answers with less effort.

## Works with your existing helpdesk and AI agent

[View the Front integration](/integrations/front)

[View the Intercom integration](/integrations/intercom)

[View the HubSpot integration](/integrations/hubspot)

[View the Gorgias integration](/integrations/gorgias)

[And more](/integrations)

## Make every support conversation count

Use what customers tell you to decide which support answers and product problems need attention.

### Evidence built in

Read the conversations behind a reported problem to check what happened before you decide how to respond.

### Customer signals

See repeated requests together so your team can tell a recurring problem from a one-off complaint.

### Patterns over time

See which customer problems are becoming more frequent, so your team knows where to focus next.

## Questions about CraftCX

How CraftCX turns AI-handled support into evidence your team can use.

### What does CraftCX do?

CraftCX is the observability and intelligence layer for AI-powered customer support. It evaluates support quality, detects recurring customer problems and needs, and keeps the source conversations attached as evidence.

### How does CraftCX find customer signals?

CraftCX analyzes support conversations for meaningful observations such as potential bugs, feature requests, documentation gaps, usability issues, and billing problems. Related observations are grouped into specific recurring themes.

### What is AXIS?

AXIS is CraftCX's AI Experience Impact Score. It evaluates each AI-led support interaction from 1–5 using resolution accuracy, interaction effort, and handoff smoothness.

### Can I inspect the evidence behind an insight?

Yes. Scores include their reasoning, and customer-signal groups link back to the supporting conversations so your team can review the customer's language and surrounding context.

### Does CraftCX replace my support platform?

No. CraftCX connects to the support tools you already use and adds a consistent intelligence and observability layer across those conversations.

## Support runs on AI. Confidence runs on CraftCX.

See what customers experience, what needs attention, and whether your improvements are working.

[Start free](https://app.craftcx.com/sign-up)

[Talk to us](/contact)